Questions, answered

Most things. If a product has a personalization field, type your text there. If it doesn’t and you still want something on it, email me. Odds are good.

Your text is set in the font shown in the product photos and placed where the photos show it. Want a different font or placement? Ask before you order.

For custom orders, yes: you approve a mockup before I make anything. Standard personalized items don’t get a proof. They’re engraved exactly as you typed them, so check the spelling.

Yes. Start a custom order and attach the file. Vector files (SVG, PDF, AI) work best; a high-res PNG usually works too.

Yes: small runs for businesses, teams, events and gifts. Start a custom order with the quantity and date and I’ll quote it.

Wood, leather, acrylic, glass, slate, cork, anodized aluminum and 3D-printed plastics, plus the occasional weird one. Each product page lists its materials.

• Wood: wipe with a damp cloth; no dishwasher, no soaking. A little food-safe oil now and then keeps it happy.
• Leather: keep it dry, with a leather conditioner once in a while.
• Acrylic: soft cloth and mild soap. No paper towels (they scratch) and no solvents.
• 3D-printed pieces: keep them out of hot cars and direct sun, since heat can warp them. Hand-wash only.
• Glass and slate: hand-wash. Engraving is permanent, but the dishwasher is rough on everything.

Only when a product page says so. Engraved surfaces aren’t sealed for food unless noted.

Ready to ship in 3–7 business days, plus shipping time. Details are on Shipping & returns.

Not yet. US only for now.

Personalized and custom items are final sale, unless they arrive damaged or I made a mistake. Then I’ll make it right.

Email zack@zedfec.com. I usually reply within 1–2 business days. It’s me, a person, not a ticket system.

Grand Rapids, Michigan. Local pickup is free.